Phone: 1-877-327-5076
Fax: (925) 686-9968
| E-mail: info@quantumstar.com Phone: 1-877-327-5076 Fax: (925) 686-9968 | |
Dialing Instructions:
Calling back to the States : 00 + 1 + Area Code + Tel #Features:
SIM cards that are opened are non-refundable.
Activating Your Service:
Your New Zealand cell phone number is located on the flap of the packaging containing your SIM card. It is located underneath the first bar code and above "PH NUMBER" and begins 02. To activate your New Zeland cell phone, simply follow the instructions below:
* The PUK is only required to unblock you phone if you enter in a PIN code incorrectly. Your phone may or may not prompt you for a PIN code. Follow your cell phone manual instructions to correctly use the PUK to unblock your phone along with PIN2. Call 0800 800 021 immediately to receive a customized PUK after you have answered security questions.
Customer service for your PrePay New Zealand GSM 900 SIM card is available 24 hr./day by dialing 777 at any time from your New Zealand cellular phone. (Dial 0800 800 021 free from any other phone.)
When calling overseas from the United States to your New Zealand cellular phone number callers will need to dial 011 followed by the country code (64) and then your New Zealand cell phone number, omitting the first 0 (zero). To call abroad from your New Zealand cell phone simply dial 00 followed by the country code and phone number.
Adding Talk Time:
Adding airtime credit to your New Zealand SIM card has never been easier. When your credit runs out, simply buy a recharge card or dial 777 and use your credit card.
To add airtime using a recharge voucher: Look for the Prepay sign in most supermarkets, service stations and selected dairies and appliance stores nationwide.
To top up (add airtime) your Prepay account by recharge card:
Over the phone (with your Visa or Mastercard):
Rates:
These are the airtime rates of local calls, per minute, from your cell phone to any other phone within New Zealand.
| New Zealand Domestic Rates (per minute) | ||
|---|---|---|
| PrePay Plans | Rate Per Minute | Is it for you? |
| Prepay Motormouth | NZ$.49 / US$.35 to Vodafone Mobiles and landlines | Yes if most of your calls are to other Vodafone mobiles or landlines |
| NZ$1.39 / US$.98 for all other calls | ||
| Prepay Nights and Weekends | **NZ$.49 / US$35 Nights and Weekends | Yes, if you mostly call nights and weekends |
| *NZ$1.39 / US$.98 at all other times | ||
| Prepay Anytime | NZ$.89 / US$.63 Anytime | Yes, if most of your calls are during the day |
Other Call costs
These are the per minute airtime rates to call from your PrePay cell phone in New Zealand to the following international destinations:
| New Zealand International Rates (per minute) | ||
|---|---|---|
| Country | Peak | Off-Peak |
| USA/ Canada & UK | NZ$1.39 / US$.98 | NZ$.49 / US$.35 |
| Europe, Asia | NZ$1.99 / US$1.40 | NZ$1.39 / US$.98 |
| Rest of World | NZ$1.99 / US$1.40 | NZ$1.99 / US$1.40 |
International Roaming Rates:
Your New Zealand Prepay SIM card can be used to roam in over 80 countries around the world. When you travel overseas, our roaming service makes sure your calls follow you. Unless you tell them, your callers won't even know you're away. Be advised that excluding Australia, roaming rates often exceed $1+ minute for incoming calls and can exceed $2/minute for outgoing calls.
Global Roaming is subject to credit criteria and you'll need to visit a Vodafone store to 'switch on' roaming each time and you'll need to take your mobile, a passport or drivers license photo ID and credit card and pay a set up fee of $10. Then, just switch on your mobile when you arrive overseas and it's business as usual.
Service Life:
Your New Zealand PrePay SIM card and initial call credit are valid for 12-months from the LAST time you topped it off. (When you turn your phone on in New Zealand). Keep your unused credit alive by topping your New Zealand SIM card with $20 at least every 12 months.
Every purchase of a recharge voucher extends the service life for an additional 12 months from the date the airtime is credited to your SIM card.
If do not recharge your New Zealand SIM card within 12 months your cell phone number will be disconnected and you will have to purchase a new PrePay New Zealand SIM card.