United States SIM Card

If you are going to the USA or Canada, the SIMple Calling USA SIM card service is your best option. You get a United States phone number and enjoy a combined T-Mobile and AT&T coverage (the largest GSM network operators in the USA) and Rogers coverage when used in Canada. USA and Canada SIM card offers you a superior level of prepaid coverage when compared to other North American SIM cards on the market.

United States Service Additional Airtime $10 Airtime Voucher $25 Airtime Voucher		United States SIM card Features Includes $10 bonus call credit (up to 100 minutes of starter airtime) Use in the United States & Canada (including Alaska, Hawaii), as well as 150 countries Works on AT&T, T-Mobile & Rogers networks for superior coverage Rates from USD 9c per minute to make and receive calls in the US (59c for the first minute) Rates from USD 9c per minute to make international calls (59c for the first minute) Seamless international calling in the United States and Canada Send text messages in the US for USD 15c each Send international text messages in the US for USD 25c each FREE to listen to voicemail in the US and Canada FREE 24/7 Customer Service in the US and Canada Best expiry terms of any prepaid US service Easy to set up forwarding of your existing number Family and friends can call you Toll Free (USD 39c per minute surcharge applies) Receive a Free online Travel Journal and Map of your Trip Recharge minutes anytime via the phone, web or auto-recharge View call records and receipts online It is prepaid: so no contracts, no credit checks and no monthly fees Receive a US +1 local number, and Global +44 (United Kingdom) number This service also has international roaming automatically activated Roaming rates from USD 49c per minute (to call the US, Canada, Europe and Australia) FREE to receive calls in more than 50 countries Send international text messages from USD 69c each FREE to receive text messages (on your Global number) Connection fee when roaming of 35c (except when it is free to receive calls) Prepaid Data in 110 countries from $2.50 per MB

For more information please refer to the User guide that comes with your package.

Rates

Domestic Calls

In order to enable the rates quoted above, you need to activate your US service. To do so, please follow the "Activating Your Service" instructions.

International Calls

To find the rates for a single country, please use our

Cruise ship coverage (select ships only and coverage on 1900MHz GSM frequency band only)

Coverage

Make calls from United States (including Alaska and Hawaii) and Canada and over 150 countries

Cruise ship coverage (select ships only and coverage on 1900MHz GSM frequency band only)

Service Life

You must recharge minutes at least once every fifteen (15) months or your SIM card will be permanently deactivated. Access to your online account and travel journal will not be blocked.

You must use a charged service (such as making a call, or sending a text message), or recharge within any six (6) month period, otherwise your remaining credit will expire. If you do not purchase additional credit at the time of purchase or recharge within one (1) month of the initial use of the service, any remaining initial included credit balance will expire (this is the credit balance that comes included with the SIM card excluding promotions that include more than $20 call credit).

The full credit balance (including any remaining initial included call credit) will be automatically re-instated if you recharge your account with $30 or more within fifteen (15) months of last use, or purchase a new SIM card from Customer Service after fifteen (15) months.

After 2 months of inactivity your US number may be changed when you go to use it again. If it has changed you will receive the new US number via text message. You can ensure that you retain your US number indefinitely by paying 50c per month. Simply visit www.rechargeminutes.com, click on the 'Get US number' menu option, enter your number and PIN, and click on the 'Keep Number' button (in the Account status section).

Your ability to make outbound calls in the US and Canada is hibernated 10 to 28 days after your last call in the US or Canada, however your US number will continue to receive calls and text messages for up to two months after the last use of the service. You can reactivate the ability to make calls in the United States and Canada in three ways: online at www.simplecallingservice.com, over the phone using our self-service menu, or over the phone with a Customer service representative.

Activating Your Service

As soon as you receive your package, carefully read the enclosed Welcome Letter and User Guide. You will find your new phone number and instructions to activate it.

There are 3 ways to activate the service: online, over the phone using our self-service menu or over the phone with a Customer Service Representative.

Note: Your ability to make outbound calls in the US and Canada is hibernated 7 days after your last call in the US or Canada, however your US (1) number remains active and will receive calls and text messages for up to nine months after the last use of the service. In addition, your credit is not expired until 9 months after your last call or text message. You can re-activate US Calling in three ways: online at www.simplecalling.com, over the phone using our self-service menu, or over the phone with a Customer service representative.

1. Online (recommended)
   • We recommend activating your SIMple Calling United States SIM card online at www.simplecallingservice.com
2. Over the phone using our self-service menu
   • Dial the toll free access number for the country you are in:

   Country	Access Number
   Australia	1800-795-252
   Canada	1-888-513-8804
   Germany	0800-000-6484
   Greece	00800-127-115
   Ireland	1800-932-275
   Italy	800-987-324
   Netherlands	0800-023-3597
   New Zealand	0800-447-870
   Spain	800-098-936
   Sweden	0200-884-569
   Switzerland	0800-561-062
   United Kingdom	0800-376-2370
   United States	1-888-513-8804

3. Via Customer Service
   • Dial the access number of the country you are in (see list above)
   • Press 0 (zero) then #
   • Then choose from the following options:
     • Press 0 for English
     • Press 1 for French
     • Press 2 for German
     • Press 3 for Portuguese
     • Press 4 for Spanish
     • Press 5 for Japanese
     • Press 6 for Italian

Your US SIM will provide you with a United States phone number with an area code of either Boston, New York or the greater Los Angeles area.

Customer Service for USA SIMple calling prepaid SIM cards is available 24 hours a day by dialing 154 from your cellular phone (once the service has been activated).

For emergencies while using your US SIM in the USA please dial 911 from your cell phone.

Adding Talk Time

Buying more calling time is simple. Use your American Express, Mastercard or VISA card to add USD $30, $50, $100, $150 or $200 to your account.

There are three easy ways to recharge your account.

1. Online
   • Simply visit www.simplecallingservice.com
2. Call from a land line phone
   1. Dial the toll free access number for the country you are in (listed on the SIM card and in the User Guide)
   2. Enter your phone number then press the hash key
   3. Press 1 to recharge using the Self-service phone menu
   4. Follow the voice prompts to recharge your account
3. With your United States SIMple Calling Service cell phone
   1. Dial 191 from your phone
   2. Press the Answer key and wait for the call back
   3. Press the Answer key to answer the call
   4. Press 1 to recharge using the Self-service phone menu
   5. Follow the voice prompts to recharge your account

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