Germany SIM Card

Travel Germany and stay in touch for less with a prepaid Germany SIM card and an international cell phone. It is the most convenient and economical solution for staying in touch while overseas. All incoming calls on your Germany cell phone are FREE, regardless of where they originate. Pay the local rate for local calls and use a cell phone like you do at home. And unlike home, your Germany SIM chip is prepaid so there is no need for a contract.

We offer a wide assortment of GSM cell phones for purchase and you can use any of these in conjunction with the the German SIM cards we offer. However, for added convenience and savings we recommend our package deal of a cell phone and a German SIM card. This Germany package is highly popular with our customers and the GSM phone will also work in 200 other countries (including the US with one of the many carriers using the GSM system). Once you have the appropriate phone, it's easy and inexpensive to purchase and use a SIM card for the next country to which you will travel.

Germany (e-plus) Service		Germany (e-plus) SIM card Features E-Plus prepaid German SIM card ($15.00 USD) starter airtime credit Airtime vouchers available from Telestial (Voucher PIN will be sent via email) Local German cell phone number Free incoming calls Voicemail After first minute calls are billed at 10 second intervals No yearly contract, monthly charges or credit check

For more information please refer to the User guide that comes with your package.

Rates

Domestic Calls

Domestic rates are per minute for outgoing calls using your E-Plus German SIM card within Germany. All incoming calls, regardless of where they originate and the tariff plan you choose, are free with the E-Plus Germany SIM card.

International Calls

International rates are per minute for outgoing calls using your E-Plus German SIM card. All incoming calls, regardless of where they originate are FREE with the E-Plus Germany SIM card.

Roaming Calls (calls placed when traveling outside of the country)

For international roaming rates you will want to query E-Plus customer service at 1150 before you depart. Recharge vouchers for E-Plus are NOT available outside of Germany. Consequently you may want to consider bringing along some spare airtime recharge vouchers while roaming.

Coverage

Service Life

If you recharge your service with remaining credit still available, prior to the expiration of your service, the call credit as well as activation period will accumulate. You can have a maximum activation period of 12 months only. You will be notified via SMS 10 days prior to your service expiration. After your service expires, family and friends will be able to reach you on your Germany service for a further 2 months. Your validity period will depend on the amount of your recharge. EUR 15 (US$21.00) will give you 6 months of validity, EUR 20 (US$28.00) 8 months and EUR 30 (US$42.00) 12 months respectively.

Activating Your Service

Your Germany service will provide you with a Germany cellular phone number, which can be found printed on your user guide. The number begins with +49.

This service requires registration BEFORE YOU TRAVEL. You will need to provide a scan of your passport, your invoice number, ICCID number, a scan of your driver's license and your address. Please consult our User Guide for further details.

• Travel to Germany
• Be sure that the battery is adequately charged
• Put the E-plus SIM card into the mobile phone*
• Turn on your phone
• Set your phone to the GSM 1800 frequency
• Enter the PIN code^
• You will automatically be credited with EUR 15 (US$21.00) of Talk Time
• Start calling**

Customer service for your Germany prepaid SIM card is available 24 hours a day by dialing 1150 at any time from your Germany cellular phone.

For your reference, the emergency numbers while in Germany are: 110 for Police, 112 for Ambulance and Fire

*You will need to snap out the thumbnail sized Germany SIM card along the perforated edge of its holder and then insert the Germany SIM card into your international cell phone with the gold contacts of the SIM card facing the metal contacts of your international cellular phone.

^ The PIN/PUK codes are located under 4 removable black tabs on a white paper enclosed with your SIM card pack. To read the PIN you must remove the tab, reverse the tab and then place it back against the clear "window pane". In case you enter the wrong pin code 3 times, your mobile phone will be blocked. You may then unblock the phone by entering PUK 1. PIN 2 is then in effect. Save the PUK code in a safe place. If the PUK code is entered wrong 10 times then your SIM card will be permanently blocked.

**When calling overseas from the United States to your Germany cell phone, callers will need to dial 011 followed by the country code 49 and then your Germany cell phone number. To call abroad from your Gernany cell phone simply dial 00 followed by the country code and phone number. For example to call Telestial you would dial 0018582742686

Adding Talk Time

Additional airtime is available from Telestial (Voucher PIN will be sent via email) or locally in Germany at most convenience stores, tabac shops, petrol stations and generally any store selling newspapers throughout Germany displaying the E-Plus logo. To recharge your Germany service, simply follow the instructions below.

• Dial 1155 from your mobile phone
• At the German voice prompt press 4
• Enter the 16-digit recharge voucher code followed by #
• A voice prompt in German will repeat the 16-digit recharge voucher code
• Press 1 to confirm and then hang up

OR

• Enter *104*(16-digit recharge voucher code)# and press 'yes/ok/send'

Your account will be credited within 15 minutes.

REMEMBER: Do NOT purchase another Germany SIM card when your airtime is depleted.

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